Change of mind
You have 30 days from delivery to change your mind, provided the appliance is:
- Uninstalled and unused.
- In its original packaging with all accessories, manuals and fittings.
- In resaleable condition.
What change-of-mind returns cost
Return freight for a change-of-mind return is at your cost, and any delivery or installation charge already paid is not refunded — that service was performed. Once an appliance has been installed or used it can no longer be returned for change of mind, though your consumer guarantee rights are unaffected.
Faulty or not as described
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where a fault is a major failure you choose between a refund, a replacement, or keeping the appliance and being compensated for the drop in value. Where it is not a major failure, we will repair or replace it within a reasonable time.
You do not pay return freight for a faulty appliance, and we arrange collection of anything too large to post.
Manufacturer warranty
Each product page shows the manufacturer warranty period for that model. Manufacturer warranties run in addition to your consumer guarantees — they do not replace them, and a warranty expiring does not end your rights under the Australian Consumer Law.
How to start a return
Email support@calvstore.com or call (+61) 450 991 331 with your order number and, for a fault, a short description and a photo or video if you can. We will tell you whether the appliance needs to be assessed, repaired, collected or replaced, and arrange it from there.
Refunds
Approved refunds are made to the original payment method. Card refunds are processed within five business days of the appliance being received and checked, or of a fault being confirmed; how quickly the money appears then depends on your bank. Bank transfer orders are refunded to the account the payment came from.
Cancelling before delivery
You can cancel an order for a full refund any time before it is dispatched — contact us as early as you can, because appliances often leave the warehouse the same day they are picked.