Delivery services and charges
Choose your service at checkout. Every option below is a two-person delivery.
- Standard Delivery — A$49 (free on orders over A$300). 2–6 business days metro, up to 10 regional. Doorstep drop-off.
- Priority Delivery — A$89. 1–2 business days metro. Booked delivery window by SMS.
- Delivery + Installation — A$169. Connected, tested and demonstrated by a licensed installer. Old appliance taken away.
Free delivery
Standard delivery is free on orders over A$300. Priority delivery and installation are charged whatever the order value, because they are additional services rather than an upgrade to the freight.
Where we deliver
We deliver across Australian metropolitan areas. Regional and remote deliveries are quoted per postcode at checkout, and timeframes are longer than the metro estimates above.
Booking and timeframes
Delivery timeframes start from dispatch, not from when you order, and are business days. Orders paid by bank transfer are dispatched once funds clear.
For priority delivery we book a window and confirm it by SMS. Someone aged 18 or over must be present to accept the delivery.
Access — tell us before the day
Please measure before you order and tell us about anything that will slow the crew down. The doorway and hallway an appliance has to travel through catches more people out than the cavity itself.
- Stairs above one flight, or no lift access.
- Narrow doorways, tight corners or low ceilings.
- Strata or building access permits, or booked loading docks.
- Restricted or permit-only street parking.
- Where a delivery cannot be completed because access was not as described, a re-delivery fee may apply.
What installation includes
Installation is carried out by a licensed electrician, plumber or gasfitter as the appliance requires. The installer connects the appliance to your existing, compliant services, levels it, tests it and shows you how to run it.
It does not include new plumbing or electrical work, altering cabinetry, or making good. If the installer finds the existing services are not compliant, they will stop and explain what is needed.
Old appliance removal
We will take your old appliance away on request when you book delivery with installation. Refrigeration and air conditioning units are degassed by a licensed technician before disposal, and units are recycled rather than landfilled. Please have the old appliance disconnected, emptied and accessible before the crew arrives.
Damage on delivery
Please check the appliance before the crew leaves. If anything is damaged in transit, tell the crew and contact us at support@calvstore.com on the same day so we can arrange a replacement.